At Shakim Gears, customer satisfaction is our top priority. We are committed to providing quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns
You can return an item if:
It is in its original packaging.
It is unused and in the same condition that you received it.
You have the receipt or proof of purchase.
The return is initiated within 30 days of the delivery date.
Non-Returnable Items
The following items cannot be returned:
Gift cards.
Downloadable software products.
Some health and personal care items.
How to Initiate a Return
To initiate a return, please follow these steps:
Contact us at +254722694178 or email us at info@shakimgears.co.ke with your order number and details of the product you wish to return.
Our customer service team will review your request and provide you with a return authorization and instructions on how and where to send your item.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Refund Process
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
Conditions for Refunds
If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider’s policies.
Partial Refunds
Partial refunds may be granted in the following situations:
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at +254722694178 or email us at info@shakimgears.co.ke and send your item to the address provided by our customer service team.
Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@shakimgears.co.ke.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us:
